Description
Job Title: Customer and Employee Manager
Location: Barnham, Nr Chichester, West Sussex
Industry: Vehicle Accident Repair Centre
Salary 45k
Hour’s Monday – Friday 8am – 5pm
1 Saturday at the end of the month
At Halo we pride ourselves on being the market leaders in our field and we are now in the process of expanding our business. Managing large scale accident repair volumes to the insurance community (currently repairing 100 cars a week with investment and expansion increasing to 150). In order to increase capacity to meet our customer needs we require an Office Manager to join our team at our Accident Repair Centre in Barnham, Nr Chichester.
The Role
This is an excellent opportunity for an experienced Manager to join our Team reporting to the Directors and Operations Manager and will be responsible for:
The Customer
• View the business from a customers' perspective and ensure a presentable, safe and welcoming environment is achieved and maintained.
• Develop a culture where people are committed to quality and high standards of customer service.
• Deliver extraordinary performance for our customers.
• Fully understand customers' needs to ensure appropriate recommendations are made.
• Ensure that all work is conducted in accordance with the Companies procedures.
• The day to day supervision of employees to ensure provision of a quality service for all Customers can be met at all times.
• Ensure safety for both customers and staff.
The People
• To oversee and manage the Office Support Teams and the Body Shop Repair Team to deliver excellent services to our customer. To ensure the support is effective and meets our customer expectations. To ensure that policy and company standards are maintained.
• Responsible for managing employee issues working in conjunction with HR.
• Undertake first stage interview of potential new team members.
• Support new employees through induction and monitor progress.
• Plan and conduct staff development reviews.
• Plan rota and annual leave for the teams.
• Develop a culture where people are committed to quality and high standards
• Identify and address staff training requirements.
• Manage departmental meetings and briefings.
Oversee administrative work flows, working with key personnel in order to feed into the improvement of systems and services.
Undertake available training opportunities identified through development meetings and show commitment to continuous improvement and ensure the efficient and effective delivery of our business.
Undertake any other tasks commensurate with the role as required by the Directors and Operations Manager. Ensure that all duties undertaken are done so in accordance with departmental policies, procedures and standards.
Be fully responsible for managing and supervising the administration teams and the body shop repair staff in conjunction with HR.
Key Skills
• Proven strong management experience.
• Knowledge of Management Systems would be an advantage.
• Working knowledge of Microsoft Word, Excel, Power Point, Outlook and Internet Explorer.
• Excellent interpersonal skills.
• Ability to work in a team.
• Ability to work on own initiative.
• Ability to work calmly and effectively under pressure.
• Ability to effectively organise own and team workload and meet deadlines.
• Ability to communicate effectively with customers, clients and colleagues.
• Ability to deal with challenging and distressed customers on the telephone.
• Ability to exercise discretion in dealing with sensitive information to maintain strict confidentiality where appropriate.
• Good numerical and analytical skills.
What we offer
Competitive Salary
Workplace pension after qualifying period
22 days Holiday plus Bank Holidays
Closing date 31st July 2016
To apply for this position please forward your CV along with a covering letter which clearly describes how you meet the competencies for this role.