We are currently recruiting for a Contact Centre Advisor to join our team based in our contemporary Contact Centre.
Contact Centre Advisor
Job Title: Contact Centre Advisor
Reporting to: Call Centre Manager
Salary: £20,000+ OTE per annum
MMD Communications are a locally owned company growing in stature and size since its inception in 2000. With a dedicated workforce and fresh thinking we have ensured that the company has evolved to where it is today, successfully delivering retail and sales for our dedicated partner O2. We strive to be the number one local supplier for O2 agreement in Northern Ireland; we do this via our friendly retail stores across Northern Ireland and our Contact Centre in the heart of Coalisland
We are passionate about our people, our products and essentially our performance, and this is why we are so successful. We believe that our people set us ahead of all of our competitors, and make us exceptional.
We are now recruiting for a Contact Centre Advisor based in our Contact Centre in Coalisland.
Working with the O2 brand to meet the demand for mobile phones and mobile phone contracts you will be calling O2 customers from across Northern Ireland to advise them that they are now eligible for a renewal on their current mobile telephone agreement.
You will be curious about the customer taking time to understand their needs to enable us to be the most trusted provider of brilliant digital experiences.
Ensure customers visiting the store have a positive experience by providing them with information on the most suitable products available to meet their needs.
Keep up to date with new products available through using your own initiative and completing appropriate training.
Ensuring required documentation is completed in line with procedures at all times.
Be a positive team member by having a friendly, helpful and knowledgeable approach.
Assist in meeting company targets
Any other duties within the post holder’s competence as requested by the Manager.
Clear understanding of great customer service.
Interest in mobile phone devices
Friendly, positive and enthusiastic attitude
Excellent communication and interpersonal skills.
Professional approach to work and when dealing with internal and external customers.
Proven ability in meeting sales targets.
Contact Centre experience.
Full time - 36.25 hours per week.